Open FYVZ and go to Settings → Delete account. You will be asked to type DELETE to confirm, and it happens immediately — there is nothing to wait for and no one to email.
While you are there, Settings → Download my data gives you a copy of everything we hold about you. Once the account is gone we cannot produce that copy, so take it first if you want it.
Email support@fyvz.club from the address your account uses, with the subject Delete my account. Tell us your @username if you remember it.
We will confirm the request and delete the account within 30 days, and normally within a few working days. If you write from a different address we will have to verify the account is yours before we can act — that protects you from someone else closing your account.
You do not have to choose between keeping your account and removing something you would rather was not there. In the app, Dugout → Chairman’s Office lets you delete any of the following at any time, on the spot:
Your club crest and profile banner — “Remove crest” and “Remove banner” delete the uploaded file itself, not just the link to it. Your manager bio, real name, country and club colours — clearing any of these fields erases the value rather than hiding it.
In Settings you can also remove anyone you follow, unblock anyone you have blocked, and change what your manager card shows to other people.
For anything not covered above, email support@fyvz.club and tell us what you would like removed. We will do it, or explain why we cannot — for example, a score that forms part of a league table other managers played in.
Deleting your FYVZ account does not cancel a Scout subscription, because the subscription belongs to your App Store or Google Play account rather than to us. Cancel it there first, or you may continue to be billed.
On Android: Play Store → your profile → Payments & subscriptions → Subscriptions. On iPhone: Settings → your name → Subscriptions. You can also reach the right page from Scout → Manage or cancel subscription inside the app.
Everything that identifies you, straight away: your name and any real name, email address, date of birth, @username, team name, bio, crest, club colours, uploaded images, notification settings, push tokens, who you follow and who follows you, and every signed-in session. Any connection to Apple or Google sign-in is removed. You will not be able to sign in again.
Match results stay — the scores, league tables and weekly winners from gameweeks you played in — but they are no longer linked to you. Your entry appears as Deleted Manager.
We keep these because they are other people's history too. Removing your scores would rewrite the final tables of every league you played in and change where your friends finished. Nobody can look you up, follow you, or open your manager card once the account is closed.
We also keep anonymous, aggregated usage counts that can no longer be traced to any person, and anything we are legally required to retain, such as records of a purchase.
Deletion cannot be undone. You are welcome to sign up again with the same email address, but it will be a new account — your history, level, trophies and ratings will not come back.
Email support@fyvz.club. If you are unhappy with how we have handled your data you can also complain to the Information Commissioner’s Office at ico.org.uk.